Patient Advocate Specialist

Overview

Patient Advocacy

Our Patient Advocacy course provides strategies for helping consumers overcome common challenges encountered in the U.S. healthcare system. These common challenges involve issues surrounding financing healthcare, receiving quality healthcare, ethics, cultural competency, preventive healthcare, mental healthcare, and community-based healthcare. Learn step-by-step methods for providing case advocacy for patients and a framework for policy advocacy, as well. 

Prerequisite(s): None

Medical Office Assistant

Would you like to know more about the role of medical assistants? Are you interested in what medical assistant duties involve? Also known as a medical administrative assistant or medical assistants, a medical office assistant performs a wide range of duties that are imperative to the smooth operation of a variety of medical offices. Medical office assistant duties can include updating patient files, filling out insurance forms, coordinating laboratory services, answering phones, ordering and maintaining medical supplies and equipment, and more. As the healthcare industry continues to expand, so does the need for medical office assistants. Many doctor's offices have come to rely on the work of a medical administrative assistant who performs a number of important medical office assistant duties.

Prerequisite(s): None

Patient Advocacy

After completing this course, you should be able to:

• List the principles of advocacy in the healthcare setting
• Recall methods for assisting with the financing of healthcare
• Define consumers’ ethical rights and cultural competency
• Recognize methods for advocating preventive healthcare
• Name the principles of policy advocacy

Medical Office Assistant

After completing this course, you should be able to:

• Identify the role of medical office assistant professional
• Recall the steps for managing patient records
• Recognize the standards for professional oral and written communication
• List the steps for managing various office financials
• Define the requirements for basic office management